FAQ's
Products
Are our products Palm & Cruelty Free?
Yes and yes!
We do not condone animal testing and do not buy ingredients or finished products that have been tested on animals.
Our product lines contain absolutely no palm oil or its common derivatives.
I have allergies, can I use your products?
Sure you can!
Just make sure to read all information on our website and on all product labels prior to use and purchase, especially if you have any known allergies.
Do not buy or use a product containing any ingredient you are known to be allergic to.
Irritations or reactions
With any bath and body product, we recommend patch testing on a small area first. We're all individually unique. In the rare event that you experience any discomfort, please discontinue use and reach out to us at indulge@devilsbathparlour.com.au for assistance.
Our studio is not a dedicated nut, gluten or other potential allergen free manufacturing space so we do not claim to be allergen free.
Some of our products contain nut exfoliants, oils and butters. We also use products which are wheat based or contain gluten.
Why does my product look different to the picture?
Each product is handmade in small batches, which can lend itself to slight variances in product look, this is the beauty and uniqueness of handmade products, not a flaw.
Some products will also shift in transit meaning some ingredients may mix together in the process, this will in no way affect the products usability in any way.
How do I store my handmade bath products?
Store unused products in a cool, dark place out of direct sunlight, in their original packaging until use.
This will keep them dust free and fragrant.
For more specifical care instructions, check out our Care Instructions page
How do I store my handmade bath products that I have opened?
Check out our Care Instructions page
Orders & Shipping
When will my order ship?
Please allow up to 2-3 business days for your order to be dispatched.
What are the payment options?
We accept payment via Visa and Mastercard through Square, PayPal and Afterpay
How much does shipping cost?
We use Australia Post for our deliveries.
We charge flat rate $14.95 for all orders delivered anywhere in Australia
Express Post* is also available for $21.95 delivered anyway in Australia
*Express Post does not alter the order processing time
Shipping prices to New Zealand vary dependant on order size.
How long does delivery take?
Metro areas are generally 1-3 business days.
Rural and remote areas are generally 5-10 business days.
Delivery times will vary depending on your location.
We ship from Harkness VIC 3337
Do you ship internationally?
Unfortunately, at this time, we don't ship internationally.
Can I cancel or change my order?
If you contact us at indulge@devilsbathparlour.com.au with your Order Number as soon as possible, the issue can probably be resolved, but if your order has already been shipped, it cannot be changed or cancelled at that point
Can I pick up my order in person?
You sure can!
Contactless local pickup is available from Harkness VIC 3337 by special arrangement.
You can choose this option at checkout to remove shipping charges.
We will contact you when your order is ready for collection.
Usual order processing times still apply.
My items were damaged in the post. What do I do?
Yikes!
Please contact us as soon as you can at indulge@devilsbathparlour.com.au
Make sure you take some clear photos of the damage and send them through also
We can then lodge a claim with the freight carrier for compensation and work out a tailored solution for you to exchange, replace or refund of the damaged items.